How billing works.

How RedSync is organised

Three words explain everything else.

• Account — the company that signs up. The subscription, the invoice and the users belong to it.
• Project — the unit of operation: a client, a branch, a brand. Each project has its own channels, contacts, pipelines and dashboards, and one project's data never mixes with another's.
• Module — what gets done inside a project: Chat, CRM, Tasks, Metrics and Internal chat. Cutting across all of them: Automations, AI Agents, Data repository and Academy.

Three things measure the size of an account, and they are what decide which plan it needs: users, projects and AI usage.

Ways to sign up

Beyond those three there is the Partner Programme, for anyone who wants to resell RedSync under their own brand. It is not a separate plan: the partner signs up for a normal plan and receives their own terms, set under contract. It is not bought on the site — the route is the partner form.

Four questions settle the choice:

• Who will work on the platform: your team or your system? A team leads to Plans or Custom. A system, via API and automation, leads to SaaS Partners.
• Do you use the whole platform or one module? The whole thing leads to Plans. One or two modules, and not for everyone, leads to Custom.
• Will you resell to clients of your own, under your brand? That leads to the Partner Programme.
• Do you need automation or AI? If so, that leads to Plans or SaaS Partners — Custom has neither automation nor AI.

Seven-day trial

There is no gratis tier. Anyone who creates an account gets 7 days with the entire platform: 50 users, unlimited projects, pipelines, boards and automations, every module, bulk campaigns, proposals and your own AI agents, plus 150k AI credits and 100 WhatsApp messages on the house.

It does not ask for a card and it generates no charge at all. When the AI credits or the message cap run out, that resource stops — nothing turns into an invoice for someone who has not signed up yet.

What the trial does not include: own branding and priority support. Those are contract items.

The administrator sees a counter at the top of the screen, highlighted in the last 3 days, and gets a warning at 3 days left and at 1 day left. Managers and agents do not see that counter: the decision to sign up is not theirs.

Automations are switched off on day 8. Integrations keep receiving: the one who did not sign up is the company, not the end customer who sent a WhatsApp message — and a lost message does not come back.

Signing up

The path is always the same:

• Choose the way to sign up: one of the Plans, Custom by assembling licences person by person, or SaaS Partners.
• Choose the cycle — monthly or annual.
• Choose the payment method — bank slip, PIX or card — and, on annual with card, the number of instalments. The instalment amount and the year's total appear before you confirm.
• Apply the coupon, if there is one.
• Complete the registration details, with a full address: that is what the city requires in order to issue the invoice.
• Pay the invoice, which opens next. Bank slip and PIX open in a new tab.

The plan is activated when payment is confirmed — not when the charge is generated. With a bank slip that takes the usual clearing time. Only the owner or the account administrator signs up, changes plan and pays; card details never pass through the RedSync screen. The service invoice is issued automatically and stays in the payment history.

Payment methods

• Bank slip and PIX do not split. Instalments exist only on the annual plan, on card.
• Bank slip and PIX paid in full on the annual plan get the largest discount: 30%.
• A bank slip takes a few days to clear. The plan activates on confirmation, and late-payment warnings only start three days after the due date for exactly that reason.
• On monthly card the charge is automatic; there is nothing to do each month.

Monthly or annual

The subscription's due date is the anchor for everything: it defines the billing cycle, how usage is measured, and when AI credits renew.

On monthly, everything arrives on one invoice. The following month's invoice comes with the subscription fee and, itemised in the same document, the WhatsApp messages sent in the cycle, the fee per official channel, the AI overage on plans where it is billed, and the pro-rata of an upgrade made mid-cycle.

On annual there is prepaid credit. A 12-month cycle has no “next invoice” to put the month's usage on, so the annual account buys a balance before using it, and WhatsApp messages, official channel fees and AI overage come out of that balance.

• Minimum top-up of R$ 50, using the account's payment method.
• The balance lands when payment is confirmed, and it does not expire.
• With a zero balance, WhatsApp sending and AI use stop. The low-balance warning appears before that.
• Any annual sign-up with an official WhatsApp channel already suggests an initial top-up, because the R$ 75 per channel comes out of that balance every month.
• The invoice is issued on the credit purchase.

Annual discounts and instalments

The annual plan has a discount, and the discount depends on how you pay:

• Even at 12x the annual plan is cheaper than monthly. On Growth that is R$ 765 against R$ 956 per month — R$ 2,292 saved over the year.
• Up to 12 instalments, card only, with the instalment amount and the year's total shown before you confirm.
• The first instalment carries the rounding, so instalment × count matches the total exactly.
• The number of instalments is approved by the card issuer at sign-up.
• The discount belongs to the whole contract: an item added mid-year comes in already at the contracted discount.

Paid in full means bank slip, PIX or card in a single instalment. The same discount applies to Custom and to SaaS Partners, over the subscription total.

Usage and overages

Three things are paid on top of the subscription fee, and they work differently in each way of signing up.

• This is not overage: it is usage, and it applies to any plan. Direct channel, Instagram and Messenger have no per-message cost.
• Official WhatsApp channel: R$ 75/month per channel, on top of the subscription. One channel, R$ 75; three channels, R$ 225.
• AI credits: 40k on Starter, 120k on Growth, 300k on Pro and 750k on Scale, per month. On SaaS Partners it is 10k per project billed in the month, in a single balance.
• On Starter, Growth and Pro, AI stops when credits hit zero, until the cycle turns. On Scale and SaaS Partners the overage is billed at R$ 0.01 per credit, on the next invoice, and the operation never stops.
• Custom has no AI. The one exception is transcription of received audio, which consumes no credits.
• Credits renew every cycle and do not roll over.

On the annual plan every overage comes out of prepaid credit — messages, channel fees and AI overage. When the balance hits zero, WhatsApp sending and AI use stop, and come back with a top-up. That is the central difference from monthly, where overage becomes an invoice and nothing stops.

Upgrade

Moves up immediately, bills later.

• Access changes immediately: the new plan's users, projects, AI credits and modules, on the click. Nothing is charged at that moment.
• The next invoice carries the new plan's fee plus the pro-rata of the days already used, itemised.
• Example: Growth (R$ 956) due on the 1st, upgrade to Pro (R$ 1,676) on the 10th. The next invoice comes to R$ 2,156 — R$ 1,676 for Pro plus R$ 480 pro-rata.
• Unpaid invoices are recalculated: the customer never pays for a plan they no longer have.
• On annual, an item added mid-contract — a licence, a project, a seat — becomes a one-off charge pro-rated to the remaining days, already at the contracted discount, and takes effect when that charge is paid.

An upgrade also cancels a downgrade that was scheduled.

Downgrade

Moves down at the turn of the cycle.

• The customer paid for the cycle and uses it to the end: the change is scheduled and takes effect at renewal. There is no credit and no refund of the difference.
• The change is refused if the destination does not fit — more active people than the included users, or more projects than the destination plan's cap. The platform shows what is over the limit so the customer can sort it out first.
• It asks for explicit confirmation when moving down means losing something that is not a number: contracted extra users and Scale's AI overage.
• Integrations that do not exist on the destination plan are paused, with credentials preserved, and reconnect on an upgrade.

Switching between ways

Switching between Plans, Custom and SaaS Partners follows the same rule: price decides. A destination more expensive than the current plan is an upgrade, effective immediately with pro-rata. Cheaper or equal is a downgrade, effective at the turn of the cycle.

That is why it is case by case: a Custom setup at R$ 1,110 moving to Growth (R$ 956) is a step down; a Starter moving to a Custom setup at R$ 3,700 is a step up.

Joining or leaving the Partner Programme is not a switch between ways: the plan stays the same, and what changes goes through our team, not the checkout.

Renewal

At renewal, AI credits return to the plan's amount and the usage cycle restarts. The annual plan's prepaid credit is untouched: it does not expire and carries on as it is.

Cancellation and reactivation

Cancelling ends the subscription, and access lasts until the end of the period already paid for. Nothing is charged after that, there is no penalty and there is no pending invoice. Until the period ends, everything keeps working normally.

When the period ends, the administrator signs in and lands on the sign-up screen again; managers and agents see a notice that the subscription was cancelled; and channels, flows and connections are switched off — not just automations.

Signing up again creates a new subscription and reconnects what billing switched off. Three things do not come back on their own, and the customer is better off knowing in advance:

• Integrations that use Google, Meta and similar logins need to be reconnected — those authorisations expire over time.
• A WhatsApp number idle for months may have been dropped by the provider.
• None of that is an effect of reactivation: it is the time spent idle.

The data stays, and the account's plan and payment history remains available.

Overdue payment

The three days of grace at the start are deliberate: a bank slip takes time to clear, and warning someone the day after the due date alarms people who have already paid.

On day 10 automations are switched off. Integrations keep receiving — the one who did not pay is the company, not the end customer who sent a message. On settling up, access and automations return the moment payment is confirmed.

If nobody on the account has an administrator profile, the billing notice goes to the registered billing email, and the block explains that payment sits with the company's finance team.

Frequently asked questions

Is there a plan at no cost?

No. There is a 7-day trial with the entire platform, no card and no charge.

Do I need to register a card to try it?

No. The trial asks for no payment method at all.

Can I pay for Chat only?

Yes, on Custom: R$ 59 per person who handles conversations. No automation and no AI — for that, it is a plan.

How many projects can I have?

2 on Starter, 5 on Growth, 15 on Pro and unlimited on Scale. On Custom, one. On SaaS Partners, as many as you like, at R$ 97 each.

Can I buy one extra project without changing plan?

No. There is no standalone project: anyone who needs more projects moves up a plan.

What about one extra user?

Only on Scale, at R$ 38 per user, with no cap. Starter, Growth and Pro do not sell standalone seats — that is an upgrade.

Can I pay in instalments?

On annual, on card, in up to 12 instalments. The discount follows: 30% in full, 25% in 2 to 6x, 20% in 7 to 12x. Bank slip and PIX do not split — but paid in full they get the larger discount.

Is annual still worth it even in instalments?

Yes. At 12x, Growth comes to R$ 765/month against R$ 956 monthly — R$ 2,292 saved over the year.

Is WhatsApp included?

The channel is. Messages are billed per use, and the official channel carries a R$ 75/month fee.

Do AI credits roll over?

No: they renew each cycle. On Starter, Growth and Pro, AI stops when they hit zero; on Scale and SaaS Partners the overage is billed at R$ 0.01 per credit and nothing stops.

Can I use RedSync under my own brand?

Through the partnership. Own branding is not in the plans on the table — it is released to approved partners. The route is the partner form.

Can I move up a plan mid-month?

Yes, and access changes immediately. The charge comes on the next invoice, with the pro-rata of the days used.

And move down?

The change takes effect at the turn of the cycle: you use what you paid for until the end.

Can I cancel whenever I want?

Yes. Access lasts until the end of the paid period, with no penalty and no charge after that.

If I cancel and come back, do I lose my data?

No. The data stays; the subscription is new. Integrations using Google or Meta logins need reconnecting, and a WhatsApp number idle for months may need reconnecting too.

Can I switch from bank slip to card?

Yes, by redoing the sign-up on the same plan — without paying again for the period already settled.