Real results from real operations.

Problem

Served 30+ clients using separate tools for each channel. WhatsApp, Instagram, and email weren't integrated. The team wasted time switching between platforms and had no unified view of customer interactions.

Solution

Deployed RedPulse® as an omnichannel inbox (all channels in one screen) under the agency's brand (white-label). Set up RedOrbit® for sales management across accounts and RedX® for per-account performance dashboards.

Results

• Centralized customer service for the entire client base
• Reduced average response time
• Full operational visibility per account
• Team stopped using 4 separate tools

Problem

Needed a white-label solution to manage customer service and lead qualification for their clients. Generic tools didn't allow brand customization or deep integration.

Solution

RedSync® white-label with RedPulse® for customer service, RedIA® for automatic lead qualification, and RedX® for per-client performance reports.

Results

• Tripled lead conversion
• Platform running under V4's brand
• 24/7 automatic qualification via AI
• Per-client performance reports generated automatically

Problem

Hospital with high volume of phone-based appointments, leading to queues, no-shows, and reception staff overload. Patients couldn't schedule outside business hours.

Solution

RedPulse® integrated with WhatsApp Business for 24/7 automated scheduling. RedIA® for initial triage and appointment confirmation. RedX® for a service volume dashboard.

Results

• 100% of appointments via WhatsApp
• 22,000 interactions per month
• Significant reduction in no-shows
• 24/7 service without expanding the team

Problem

Losing sales to abandoned carts with no efficient recovery channel. Customer service fragmented across WhatsApp, Instagram, and email with no unified history.

Solution

RedPulse® for omnichannel inbox with VTEX integration. RedFlow® for abandoned cart recovery automation. RedOrbit® for the sales pipeline.

Results

• Automatic abandoned cart recovery
• Native VTEX integration
• Unified customer service across all channels
• Measurable increase in conversion rate

Problem

Agents received leads via WhatsApp, Instagram, and listing portals with zero centralization. Many leads were lost or replied to late. No visibility into the sales pipeline.

Solution

RedPulse® to centralize all channels. RedIA® for 24/7 automatic lead qualification with SI9 CRM integration. RedOrbit® for a visual deal pipeline.

Results

• AI qualifies leads 24 hours a day
• Integration with SI9 CRM
• Zero leads lost due to missed replies
• Visual pipeline for all deals

Problem

Network of 30 locations receiving massive volumes of questions about exams, results, and scheduling. Customer service team overwhelmed with repetitive inquiries.

Solution

RedIA® with a knowledge base to automatically answer common questions. RedPulse® to escalate complex conversations to human agents.

Results

• 70% of inquiries resolved automatically
• 30 locations served by the same platform
• Team focused on cases that truly need human attention
• Response time reduced dramatically

Problem

Chain with 90 stores and no standardized customer service. Each store used personal WhatsApp — no history, no metrics, and no quality control.

Solution

RedPulse® with per-store projects, standardized service via RedFlow®, and RedX® for comparative metrics across locations.

Results

• 90 stores with standardized customer service
• Complete conversation history per location
• Comparative metrics across stores
• Centralized operational control

Problem

ISP with 200+ business clients paying for value-added services (VAS) that went unused. None of the VAS offerings generated real perceived value for corporate customers.

Solution

Replaced unused VAS with RedSync® as a value-added service. The ISP now offers omnichannel WhatsApp customer service, social media dashboards, and automation to its business clients.

Results

• Business clients actively using the value-added service
• Increased perceived value of the corporate plan
• Real differentiation from competing providers in the region
• Stronger retention through operational dependency on the service